Lang.ai is the no-code Service Automation platform that empowers customer support teams to visually build AI models and automation logic (escalations, triaging, deflection, agent guidance) on top of the Systems of Record they already use such as Zendesk or Salesforce.
The key differentiator is that users can directly control the AI models (patented approach, opposite of black-box) and logic to automate critical support processes.
🌍 Location
Remote from Spain
🇺🇸 Language
We operate internally and externally in English, although a big part of the team you will be working with speak Spanish natively.
🎯 Your Role
As a Product Designer, you’ll be responsible for detecting users pains, adapt the technology into an intuitive experience and work hand on hand with the development team to create solutions that will help Lang become a service data platform that surface powerful insights for companies, as well as to position Lang as the no-code NLP platform with the best user experience from the market.